During a digital transformation, technology is only half the equation. According to @Dustin Wise, Director of Operations at 10xViz, the most common challenges organizations face aren’t software-related. They’re human, and they’re systemic.
“I’d say the most common challenges are resistance to change, a lack of clear strategy, and overall silos of information and data,” Wise says.
To address these challenges, 10xViz doesn’t start with solutions but rather by listening, identifying key stakeholders, understanding what they’re trying to achieve, and mapping the real pain points that slow down productivity, collaboration, and innovation.
“What do they imagine their future being?” Wise asks. “What are the quick wins? What are the core priorities? And how can we leverage digital solutions, including Smartsheet, to create those collaborative, transparent environments that align with their strategic goals?”
Why Smartsheet? As Wise explains, Smartsheet is not a rigid tool but a framework for transformation. It’s flexible enough to meet clients where they are and powerful enough to elevate how they operate.
“You’re basically limited by your own creativity,” he adds. “It’s important to find ways to drive powerful automation, collaboration, and reporting aspects to create these customized solutions and address each client’s unique needs, ultimately enhancing their productivity and decision-making process.”
When implemented effectively, the results are hard to ignore. According to IDC research on the business value of Smartsheet, organizations achieved:
- 3-year ROI of 745%
- 7-month average payback period
- $1.2M in additional net revenue
- 76% improvement in workflow/process automation
- 53% more projects completed per year
- 39% increase in productivity for work managers
- 43% increase in innovation capability
- 48% improvement in reporting accuracy
- 45% increase in on-time project contributions
One Smartsheet user in manufacturing said it best:
“If we didn’t have the reporting in Smartsheet and had to give updates to all the different people who asked, we would spend six extra hours per week per project.”
That’s not just time saved. That’s capacity unlocked, creating space for new ideas and giving teams the breathing room to build stronger relationships.
What sets 10xViz apart is the level of client partnership they bring to every engagement.
“This isn’t a 50/50 effort,” Wise notes. “It’s 100/100, and we’re committed to partnering with each of our clients to make that happen.”
10xViz consultants don’t disappear after deployment. They stay close. They help clients adapt and refine solutions as their needs change. They ask the hard questions. They listen to the real answers, and they don’t leave until the system works better than expected.
This is how digital transformation should feel: focused, collaborative, and built on a foundation that lasts.
Tired of fragmented tools and change fatigue? Reach out to the 10xViz team today at 10xViz.com and let’s build your roadmap together.
